From: <Saved by Microsoft Internet Explorer 5>
Subject: Monte Enbysk - Bosses: 10 tips for better e-mails - Microsoft bCentral
Date: Tue, 12 Mar 2002 11:01:35 -0600
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:3:21:0&amp;merchId=3D2595&amp;invMerchModel=3D924331&amp;ptnrId=3D21&amp=
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                              =
Depot</A><BR></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV></=
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<BR><FONT=20
            style=3D"FONT-WEIGHT: bold; FONT-FAMILY: verdana,arial"=20
            size=3D2>SmallTech </FONT><FONT=20
            style=3D"FONT-WEIGHT: bold; FONT-FAMILY: verdana,arial" =
size=3D2>/ Monte=20
            Enbysk </FONT><BR>
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                <TD bgColor=3D#ffcc66 height=3D1><IMG height=3D1 =
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              width=3D1><BR></TD></TR></TBODY></TABLE><IMG height=3D10 =
alt=3D0=20
            src=3D"http://www.bcentral.com/image/b.gif" width=3D1><BR><A =

            href=3D"http://www.bcentral.com/articles/enbysk/"></A><FONT=20
            style=3D"FONT-WEIGHT: bold; FONT-FAMILY: verdana,arial" =
size=3D5>Bosses:=20
            10 tips for better e-mails </FONT><BR><IMG height=3D10 =
alt=3D""=20
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            <TABLE cellSpacing=3D0 cellPadding=3D0 width=3D"100%" =
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                  =
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                  height=3D60 alt=3D"Monte Enbysk" hspace=3D6=20
                  src=3D"http://www.bcentral.com/image/pho_Enbysk.jpg" =
width=3D60=20
                  border=3D0></A></TD>
                <TD vAlign=3Dtop width=3D"100%"><FONT=20
                  style=3D"FONT-WEIGHT: bold; COLOR: #cc6600; =
FONT-FAMILY: verdana,arial"=20
                  size=3D3>What does your e-mail say about you as a =
manager?=20
                  </FONT></TD></TR></TBODY></TABLE><IMG height=3D10 =
alt=3D""=20
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                  <TABLE=20
                  style=3D"MARGIN-TOP: 3px; MARGIN-BOTTOM: 10px; =
MARGIN-LEFT: 10px"=20
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                    <TBODY>
                    <TR>
                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
                      <TD width=3D155 colSpan=3D2><IMG height=3D5 =
alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif"=20
                        width=3D10><BR><SPAN class=3DsHead3>Special=20
                        Reports</SPAN><BR><IMG height=3D5 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10=20
                        border=3D0><BR><SPAN class=3DmBody1>Being a boss =
is tough.=20
                        Check out these tips.</SPAN><IMG height=3D5 =
alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10=20
                        border=3D0><BR></TD>
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                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
                      <TD width=3D155 colSpan=3D2><A class=3DMore1=20
                        =
href=3D"http://www.bcentral.com/articles/special/boss.asp">Awesome=20
                        or awful boss?</A></TD>
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width=3D10></TD></TR>
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                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
                      <TD width=3D155 colSpan=3D2><IMG height=3D5 =
alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif"=20
                        width=3D10><BR><SPAN class=3DsHead3>Related =
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                    <TR>
                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
                      <TD vAlign=3Dtop width=3D10><IMG height=3D10 =
alt=3D""=20
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src=3D"http://www.bcentral.com/image/circle_sm.gif"=20
                        width=3D4></TD>
                      <TD width=3D155><A class=3Ddefault=20
                        =
href=3D"http://www.bcentral.com/articles/enbysk/149.asp">Bad=20
                        communicator, bad boss (generally)</A></TD>
                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif"=20
width=3D10></TD></TR>
                    <TR>
                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
                      <TD vAlign=3Dtop width=3D10><IMG height=3D10 =
alt=3D""=20
                        =
src=3D"http://www.bcentral.com/image/circle_sm.gif"=20
                        width=3D4></TD>
                      <TD width=3D155><A class=3Ddefault=20
                        =
href=3D"http://www.bcentral.com/articles/wuorio/131.asp">What=20
                        makes a good boss?</A></TD>
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                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
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alt=3D""=20
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                      <TD width=3D155><A class=3Ddefault=20
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href=3D"http://www.bcentral.com/articles/krotz/128.asp">Why=20
                        entrepreneurs can't manage</A></TD>
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                      <TD width=3D10><IMG height=3D1 alt=3D""=20
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                        width=3D10><BR><SPAN class=3DsHead3>Related =
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                        width=3D4></TD>
                      <TD width=3D155><A class=3Ddefault=20
                        href=3D"http://careers.msn.com/">MSN =
Careers</A></TD>
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                    <TR>
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width=3D10></TD>
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alt=3D""=20
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href=3D"http://www.bcentral.com/articles/hr/default.asp">Human=20
                        resources info &amp; tools</A></TD>
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                    <TR>
                      <TD width=3D10><IMG height=3D1 alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif" =
width=3D10></TD>
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                        business tools from bCentral</A></TD>
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                    <TR>
                      <TD width=3D10 colSpan=3D4><IMG height=3D10 =
alt=3D""=20
                        src=3D"http://www.bcentral.com/image/b.gif"=20
                    width=3D10></TD></TR></TBODY></TABLE><IMG =
height=3D10 alt=3D0=20
                  src=3D"http://www.bcentral.com/image/b.gif" =
width=3D1><BR><FONT=20
                  style=3D"FONT-WEIGHT: bold; FONT-FAMILY: =
verdana,arial"=20
                  size=3D2></FONT>
                  <P></P><FONT style=3D"FONT-FAMILY: verdana,arial" =
size=3D2>
                  <P>A lot, says David A. Owens, assistant professor of=20
                  management at Vanderbilt University's Owen School of=20
                  Management. It provides a window into your workplace =
status,=20
                  work habits, stress levels, even your personality, he=20
says.</P>
                  <P>Owens is an organizational behavior guru who can =
analyze an=20
                  anonymous piece of e-mail and tell you the sender's =
likely=20
                  corporate rank and seniority level.</P>
                  <P>"Higher status" managerial e-mails have a level of=20
                  formality, tone and lack of detail that is less =
apparent at=20
                  mid-management levels and below, he says. Cheesy =
quotes,=20
                  smiley faces and joke mails are more prevalent at =
lower=20
                  management levels, where correspondence is more =
task-based and=20
                  e-mailers allow themselves to let off steam.</P>
                  <P>E-mail is an extremely valuable communication =
channel for=20
                  today's managers, but it can be abused if used =
carelessly or=20
                  too much, Owens says. Here are 10 basic tips for =
better e-mail=20
                  use and management.</P>
                  <OL>
                    <LI>
                    <P><B>Use e-mail as one channel of communication, =
but not=20
                    your only one.</B> It's fast and easy. It can =
document=20
                    discussions. It enables high-impact messages to be =
sent=20
                    around the world with the click of a mouse. But it =
also=20
                    misleads bosses into thinking they can manage large =
groups=20
                    of people through regular group e-mails, Owens says. =
Use=20
                    e-mail wisely, but don't manage your company through =
it. You=20
                    won't reach everybody you need to reach and your =
presence=20
                    won't be felt.</P>
                    <LI>
                    <P>
                    <TABLE cellSpacing=3D0 cellPadding=3D0 align=3Dright =
border=3D0>
                      <TBODY>
                      <TR>
                        <TD><IMG alt=3D.=20
                          =
src=3D"http://global.msads.net/ads/BECMSA/00292CE0084_SE.gif"=20
                          border=3D0> </TD></TR></TBODY></TABLE><B>Keep =
it short and=20
                    sweet and don't allow e-mail threads longer than a =
football=20
                    field.</B> Know that e-mails longer than one =
screen-full=20
                    often aren't read right away; they get shoved to the =
end of=20
                    the day or the next morning. Know also when it's =
time to put=20
                    down the mouse and go talk to someone, or pick up =
the phone.=20
                    There comes a point when further e-mailing eats up =
time=20
                    unnecessarily.</P>
                    <LI>
                    <P><B>De-code your messages as much as possible.</B> =
Say=20
                    what you really want to have happen. Start with the =
subject=20
                    line: Make it clear and compelling (and be willing =
to change=20
                    it when the subject in a thread changes). Be certain =
about=20
                    who really needs to be on the "to:" and the "cc:" =
line. Be=20
                    clear about action items and priorities. Spell them =
out, as=20
                    lists or bulleted items. Include a response button =
or some=20
                    other mechanism if you must know that everyone has =
read and=20
                    understood your message.</P>
                    <LI>
                    <P><B>Encourage people to respond with =
questions.</B> That's=20
                    akin to keeping your office door open.</P>
                    <LI>
                    <P><B>Save your wrath for face-to-face meetings.</B> =
"Flame=20
                    mails," or e-mails dripping with criticism or venom, =
often=20
                    backfire. Terse e-mails, because they are not =
accompanied by=20
                    the writer's facial expression or body language, can =
easily=20
                    come across more harsh than intended. You control =
the=20
                    message =97 and the emotions on the other end =97 =
much better by=20
                    delivering it in person or over the phone.</P>
                    <LI>
                    <P><B>Likewise, inject humor, but keep emoticons, =
smiley=20
                    faces and joke mails to a minimum.</B> The smiley =
faces do=20
                    help clarify when you are being facetious. But too =
many=20
                    facetious mails will erode at your attempts to write =
serious=20
                    ones. What about joke e-mails? Some companies forbid =
them.=20
                    Send them or pass them on at your own risk, Owens =
says.=20
                    There is usually more downside than upside, but =
everybody=20
                    needs a good laugh now and then. Again, too many =
joke mails=20
                    will erode your attempts to send serious ones.</P>
                    <LI>
                    <P><B>Consider setting a 5-minute buffer between =
when you=20
                    send and when it goes out.</B> Both Owens and =
Maureen Dolan=20
                    Rosen, a human resources consultant, see value in =
managers=20
                    being able to retract poorly written messages before =
they=20
                    even go out. "A 5-minute rule won't hurt anyone," =
Owens=20
                    says. In Microsoft Outlook, you can delay the =
delivery of=20
                    messages for a specified time through the "Rules =
Wizard." If=20
                    you're angry when you're about to write, take a step =

                    further. Get up and walk around or do something else =
before=20
                    you write the mail.</P>
                    <LI>
                    <P><B>Work in time each day to answer your e-mails, =
or get=20
                    help.</B> If you can't keep up during a normal day, =
build=20
                    time into your work day or delegate some of the=20
                    responsibility. When is it too late to respond to =
someone?=20
                    Never. Just make sure you have a good =
explanation.</P>
                    <LI>
                    <P><B>If you can't write e-mails effectively, get =
some=20
                    training.</B> Or at least get help from a secretary =
or=20
                    subordinate. E-mail should have some role in your=20
                    communication with employees, partners and others =
=97 there is=20
                    really no valid reason to avoid it. But know that =
any remote=20
                    workers and others who don't see you regularly may =
judge you=20
                    largely on your e-mails.</P>
                    <LI>
                    <P><B>Use spell-check =97 and a thesaurus.</B> Avoid =
typos and=20
                    mangled sentences. They make you look bad. Avoid =
clich=E9s,=20
                    too.</P></LI></OL>
                  <P>For tips on using instant messaging for business, =
see <A=20
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UL {
	MARGIN: 0px 0px 0px -28px
}
</STYLE>

<SCRIPT language=3DJavascript>var sBrowser =3D navigator.userAgent;  if =
(sBrowser.indexOf("Mac") > =
-1){document.write("<STYLE>.sbGradient{background-color:#8E9398;position:=
absolute; left:0; top:0; z-index:2; width:9px; height:600px; =
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<META content=3D"MSHTML 6.00.2712.300" name=3DGENERATOR></HEAD>
<BODY>
<DIV class=3DsbMat></DIV>
<DIV class=3DsbBody>
<TABLE id=3DSB cellSpacing=3D0 cellPadding=3D0 width=3D160 border=3D0>
  <TBODY>
  <TR>
    <TD class=3DsbHeadline>MSN Channels</TD></TR>
  <TR>
    <TD class=3DsbTd style=3D"PADDING-TOP: 10px"><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0462_TR.GIF&amp;url=3Dhttp%3A//careers.msn.com/">Careers</A><=
/TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0463_TR.GIF&amp;url=3Dhttp%3A//entertainment.msn.com/">Entert=
ainment</A></TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0464_TR.GIF&amp;url=3Dhttp%3A//zone.msn.com/">Games</A></TD><=
/TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0465_TR.GIF&amp;url=3Dhttp%3A//love.msn.com/">Love=20
      &amp; Relationships</A></TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0466_TR.GIF&amp;url=3Dhttp%3A//www.msnbc.com/news/msnnews_fro=
nt.asp">News</A></TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0467_TR.GIF&amp;url=3Dhttp%3A//msn.espn.go.com/main.html">Spo=
rts=20
      by ESPN</A></TD></TR>
  <TR>
    <TD class=3DsbTd style=3D"PADDING-BOTTOM: 22px"><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0468_TR.GIF&amp;url=3Dhttp%3A//specials.msn.com/msnmore/moreq=
l.asp">More...</A></TD></TR></TBODY></TABLE>
<DIV id=3DsplitTB></DIV>
<TABLE id=3DSB cellSpacing=3D0 cellPadding=3D0 width=3D160 border=3D0>
  <TBODY>
  <TR>
    <TD class=3DsbHeadline>Wash Away Winter!</TD></TR>
  <TR>
    <TD>
      <DIV class=3DsbContainer><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0469_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2150%26scmId%3D1017"><IMG=20
      style=3D"MARGIN: 0px 0px 10px 4px" height=3D75=20
      =
src=3D"http://ads.msn.com/ads/PROSMB/_1597_SpringFashion130x75.gif"=20
      width=3D130 border=3D0></A></DIV></TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0470_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2150%26scmId%3D1017"><B>Check=20
      out the Big, Bold Spring Beauty =
Guide</B><BR><BR><BR></A></TD></TR>
  <TR>
    <TD class=3DsbTd><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0471_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscmId%3D1017"><B>GET=20
      THE LATEST LOOKS: <BR>Sizzling Spring =
Fashions</B><BR><BR></A></TD></TR>
  <TR>
    <TD class=3DsbTd>
      <UL>
        <LI><A=20
        =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0472_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/giftguidesresult=
s.aspx%3Fggid%3D64%26ggcid%3D509">Flirty=20
        little dresses</A></LI></UL></TD></TR>
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    <TD class=3DsbTd>
      <UL>
        <LI><A=20
        =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0473_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/giftguidesresult=
s.aspx%3Fggid%3D64%26ggcid%3D510">Sexy=20
        strappy sandals</A></LI></UL></TD></TR>
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    <TD class=3DsbTd>
      <UL>
        <LI><A=20
        =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0474_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/giftguidesresult=
s.aspx%3Fggid%3D64%26ggcid%3D516">Dare=20
        to bare swimwear<BR><BR><BR></A></LI></UL></TD></TR>
  <TR>
    <TD>
      <DIV class=3DsbContainer><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0475_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2188%26scmId%3D1039"><IMG=20
      style=3D"MARGIN: 0px 10px 10px 4px" height=3D50=20
      src=3D"http://ads.msn.com/ads/PROSMB/_1597_SpringBeauty50x50.gif" =
width=3D50=20
      align=3Dleft border=3D0></A><A=20
      =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0476_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2188%26scmId%3D1039"><B>EDITORS'=20
      PICKS<BR>Top 10 Must-Haves</B><BR></A><BR =
clear=3Dall></DIV></TD></TR>
  <TR>
    <TD class=3DsbTd>
      <UL>
        <LI><A=20
        =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0477_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2188%26scmId%3D1039">10=20
        looks to keep your wardrobe fashion-forward =
</A></LI></UL></TD></TR>
  <TR>
    <TD class=3DsbTd style=3D"PADDING-BOTTOM: 22px">
      <UL>
        <LI><A=20
        =
href=3D"http://ads.msn.com/ads/adredir.asp?image=3Dhttp://ads.msn.com/ads=
/PROSMB/P1SD0478_TR.GIF&amp;url=3Dhttp%3A//eshop.msn.com/softcontent/soft=
content.aspx%3FscpId%3D2190%26scmId%3D1039">Your=20
        own makeover party: the 10 best beauty=20
buys</A></LI></UL></TD></TR></TBODY></TABLE></DIV></BODY></HTML>

------=_NextPart_000_0095_01C1C9B5.46D0D800
Content-Type: application/octet-stream
Content-Transfer-Encoding: quoted-printable
Content-Location: http://www.bcentral.com/survey.js

var o =3D null; // object to be used to examine href target
function SetObject()
{
    o =3D window.event.srcElement;
}

function SurveyCheck()
{  =20
   return true;
    // checks to see where user is going before calling survey
    // var arrExcludedSites =3D =
Array(".bcentral.",".bcentralhost.com",".siteowner.com","msbigday.com","g=
reatplains.com","cj.com",".microsoft.com",":DoHelp",".interactservices.co=
m","void(0)");
    /*
    if (o !=3D null)
    {
        if (o.tagName =3D=3D "A")=20
        {
            var strHref =3D o.href;
            if ( strHref.indexOf(".bcentral.",8) !=3D -1 )  return =
nthing(10);       =20
        }
    }
    else
    {
        // no idea where they are going because nothing was clicked
        // cases: refresh, favourites, typed in url, exit
        return nthing(10);
    }
    */
}


function nthing(nthvalue)
{
// if (m_bCancelSurvey =3D=3D 1) { return false }; // bail if clicked =
"Sign up"

var surveyCookieName =3D "bCentral_Survey";
// var strC =3D document.cookie.toLowerCase();
var loc =3D location.href;
var ru =3D GetCookie("bcm") =3D=3D "1" ? "1" : "0";
var ref=3D GetCookie("cobrand" =3D=3D "msn") ? "1" : "0"; // entry point =
flag "msn" or "not"
var =
surveyPage=3D"http://www2.survey-poll.com/survey/1800/1870mt/1870mt.html?=
log=3Daccept&ref=3D"+ref+"&ru=3D"+ru+"&loc=3D"+loc;

var windowOptions =3D =
"width=3D640,height=3D480,location=3D0,menubar=3D0,toolbar=3D0,scrollbars=
=3D1,resizable=3D1";
var msg=3D"\Thank you for visiting bCentral. \n" +
        "Please help us improve our site by taking a short survey."
    var expdate =3D new Date ();
    var td=3Dnew Date();
    var xval=3D12345;
    expdate.setTime (expdate.getTime() + (90 * 24 * 60 * 60 * 1000)); // =
90 days from now
    var stored_value =3D GetCookie(surveyCookieName);
    var dd=3Dnew Date();
    var nthwin;

    yval =3D ((Math.round(Math.abs(Math.cos(td.getTime()))*xval)%xval));
    if ( ((yval % nthvalue) =3D=3D 0) && (stored_value =3D=3D null) )
    {
        SetCookie(surveyCookieName, "alreadyOffered", expdate,"/");
     =20
        if ( confirm(msg) )
            nthwin =3D window.open(surveyPage,'survey',windowOptions);
    }
}

function SetCookie (name,value,expires,path,domain,secure)
{
        document.cookie =3D name + "=3D" + escape (value) +
        ((expires) ? "; expires=3D" + expires.toGMTString() : "") +
        ((path) ? "; path=3D" + path : "") +
        ((domain) ? "; domain=3D" + domain : "") +
        ((secure) ? "; secure" : "");
}

function getCookieVal (offset)
{
        var endstr =3D document.cookie.indexOf (";", offset);
        if (endstr =3D=3D -1)
                endstr =3D document.cookie.length;
        return unescape(document.cookie.substring(offset, endstr));
}

function GetCookie (name)
{
        var arg =3D name + "=3D";
        var alen =3D arg.length;
        var clen =3D document.cookie.length;
        if( (document.cookie =3D=3D null) || (document.cookie.length =
=3D=3D null))
        {
                return null;
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        var i =3D 0;
        while (i < clen)
        {
                var j =3D i + alen;
                if (document.cookie.substring(i, j) =3D=3D arg)
                        return getCookieVal (j);
                i =3D document.cookie.indexOf(" ", i) + 1;
                if (i =3D=3D 0) break;
        }
        return null;
}


------=_NextPart_000_0095_01C1C9B5.46D0D800
Content-Type: application/octet-stream
Content-Transfer-Encoding: quoted-printable
Content-Location: http://www.bcentral.com/help/bcpanehelp.js

//bchelppane.js Version 1.5
//This version doesn't do document.domain setting

var h_win;
var iTopicTimer;
var Topic_URL;
var help_w, help_h, help_l, help_t, fudgeW;
var bResize =3D true;
var NoMax =3D 0;
H_VER=3D'1.5';

//preset control variables
//  these will be set by the bCentral filter page
var H_URL_BASE =3D 'H_URL_BASE';
var L_H_APP =3D 'L_H_APP';
var H_CONFIG =3D 'H_CONFIG';

var FILTER_PAGE_URL =3D 'http://ulogin.bcentral.com/panehelpfilter.asp';

//  these will be set by the methods called by the services
var SERVICE_CODE;
var H_KEY;
var L_H_TEXT;
var H_TOPIC;
var H_BRAND =3D 'H_BRAND';    //brand could be set by filter page
var H_FILTER =3D 'H_FILTER';  //filter could be set by filter page

//-----------------------------------------------------------------------=
------
//FUNCTION: DoHelp - simple service-specific help method
//-----------------------------------------------------------------------=
------
function DoHelp(sService)
{
    if (sService.length > 4)
    {
        alert('service code: maximum length exceeded');
        return;
    }
    //SniffBrowser();
    bSearch =3D true;
    SERVICE_CODE =3D sService;
    H_KEY =3D '';
    L_H_TEXT =3D '';
    H_TOPIC =3D '';
    GenerateHelp();
}

//-----------------------------------------------------------------------=
------
//FUNCTION: DoHelpKey - help method for passing topic-specific =
information
//-----------------------------------------------------------------------=
------
function DoHelpKey(sService,sKey,sLabel,sFilter)
{
    if ((sService =3D=3D '') || (sService =3D=3D null))
    {
        alert('must provide a service code');
        return;
    }
    if (sService.length > 4)
    {
        alert('service code: maximum length exceeded');
        return;
    }
    if (sKey !=3D null)
    {
        if (sKey.length > 40)
        {
            alert('key: maximum length exceeded');
            return;
        }
    }
    if (sLabel !=3D null)
    {
        if (sLabel.length > 100)
        {
            alert('label: maximum length exceeded');
            return;
        }
    }
    if (sFilter !=3D null)
    {
        if (sFilter.length > 40)
        {
            alert('filter: maximum length exceeded');
            return;
        }
    }
    //SniffBrowser();
    bSearch =3D true;
    if ((sKey !=3D '') && (sKey !=3D null))
    {
        bSearch =3D true;   =20
        H_KEY =3D sKey;
        L_H_TEXT =3D sLabel;
    }
    else
    {
        H_KEY =3D '';
        L_H_TEXT =3D '';
    }
    H_TOPIC =3D '';
    if ((sFilter !=3D '') && (sFilter !=3D null))
        H_FILTER =3D sFilter;
    else
        H_FILTER =3D '';
    SERVICE_CODE =3D sService;
    GenerateHelp();
}

//-----------------------------------------------------------------------=
------
//FUNCTION: DoHelpTopic - help method for passing a specific help =
filename
//-----------------------------------------------------------------------=
------
function DoHelpTopic(sService,sTopic)
{
    if ((sService =3D=3D '') || (sService =3D=3D null))
    {
        alert('must provide a service code');
        return;
    }
    if (sService.length > 4)
    {
        alert('service code: maximum length exceeded');
        return;
    }
    if ((sTopic =3D=3D '') || (sTopic =3D=3D null))
    {
        alert('must provide a topic filename');
        return;
    }
    if (sTopic.length > 40)
    {
        alert('topic: maximum length exceeded');
        return;
    }
    //SniffBrowser();
    bSearch =3D false;
    H_TOPIC =3D sTopic;
    H_KEY =3D '';
    L_H_TEXT =3D '';
    SERVICE_CODE =3D sService;
    GenerateHelp();
}

function GetClientURL()
{
	return escape(document.location.protocol + "//" + =
document.location.hostname);
}

function GetClientParams()
{
	return escape(document.location.search);
}

function setCurrentDomain()
{
	selfURL =3D document.domain //selfURL.substring(i1,i2);
	var URLsegments =3D selfURL.split(".");
	if (URLsegments.length > 1)
	{
		stEndSeg =3D URLsegments[URLsegments.length-1];
		if  (stEndSeg=3D=3D "com" || stEndSeg =3D=3D "net")
		{
		    document.domain =3D (URLsegments[URLsegments.length-2] + "." + =
URLsegments[URLsegments.length-1]);
		}
	}
}

function reMax()
{
	if (bScreen)
	{
		SniffSizing();
		if(agent_isNS && (screen.availWidth !=3D window.innerWidth) && =
agent_Major < 5)
		{
			top.window.resizeTo(screen.availWidth -(window.outerWidth - =
window.innerWidth), screen.availHeight - =
(window.outerHeight-window.innerHeight));
			top.window.moveTo(0,0);
		}
		else
		{
			if(agent_isAOL=3D=3Dfalse || agent_isMac=3D=3Dtrue)
			{
				top.window.resizeTo(screen.availWidth, screen.availHeight - =
startbarH - aoltoolbar);
				top.window.moveTo(0,(startbarH * mac_heightoffset)+aoltoolbar-1);
			}
		}
	}
}

function SniffSizing()
{
    fudgeW =3D 0;
    if (agent_isMac=3D=3Dtrue)
	{
		if (agent_Major =3D=3D 4)
		{
			fudgeW =3D 7;
			mac_heightoffset =3D 1.7;
			startbarH =3D (screen.height-screen.availHeight);
			startbarW =3D (screen.width-screen.availWidth);
		}
		else
		{
			fudgeW =3D 2;
			mac_heightoffset=3D0;
			startbarH =3D 0;
			startbarW =3D (screen.width - screen.availWidth);
		}
		if(agent_isAOL=3D=3Dtrue)
		{
			WIDTH =3D 248;
			aoltoolbar =3D 70;
		}
		else
		{
			if(agent_Major=3D=3D4)
			{
				WIDTH =3D 230;
			}
			else
			{
				WIDTH =3D 230;
			}
			aoltoolbar=3D0;
		}
	}
	else
	{
		mac_heightoffset =3D 0;
		startbarH =3D 0;
		startbarW =3D 0;
		if(screen.width <=3D 800)
		{
			WIDTH =3D 180;
		}
		else
		{
			WIDTH =3D 230;
		}
		if(agent_isAOL=3D=3Dtrue)
		{
			aoltoolbar =3D 150;
		}
		else
		{
			aoltoolbar=3D0;
		}
	}
}

function SizeforHelp()
{
	if(agent_isNS && (screen.availWidth - WIDTH !=3D window.innerWidth) && =
agent_Major < 5)
	{
		top.window.resizeTo(screen.availWidth - WIDTH - (window.outerWidth - =
window.innerWidth), screen.availHeight - =
(window.outerHeight-window.innerHeight));
		top.window.moveTo(0,(startbarH * mac_heightoffset)+aoltoolbar);
	}
	else
	{
		help_h=3Dhelp_h - startbarH - aoltoolbar;
		if(agent_isAOL=3D=3Dfalse || agent_isMac=3D=3Dtrue)
		{
			top.window.resizeTo(screen.availWidth - WIDTH - (startbarW*fudgeW), =
screen.availHeight - startbarH-aoltoolbar);
			top.window.moveTo(0,(startbarH * mac_heightoffset)+aoltoolbar);
		}
	}
}

function GenerateHelp(bLocTestWindows)
{
    var myURL;
	var domaincheck =3D document.domain;
=09
	//bSearch is set in calling page
	Topic_URL =3D "INI=3D" + H_CONFIG + "&H_APP=3D" + escape(L_H_APP);
=09
	if (bSearch=3D=3Dtrue)
	{
		//do context sensative search
		Topic_URL =3D "?" + Topic_URL + "&SearchTerm=3D" + escape(H_KEY) + =
"&S_Text=3D" + escape(L_H_TEXT);
	}
	else
	{=09
		//jump directly to topic
		Topic_URL =3D "?Topic=3D" + H_TOPIC + "&" + Topic_URL;
	}

	//name the window, so that topic from Help window can change URL of =
main app window.
	window.name=3D"msnMain";
=09
	if((agent_isAOL=3D=3Dfalse || agent_isMac=3D=3Dtrue) && =
agent_isPocketPC=3D=3Dfalse)
	{
		//for Non AOL-WIN browsers
		myURL =3D H_URL_BASE + "/helpwindow.asp" + Topic_URL + "&BrandID=3D" + =
H_BRAND + "&Filter=3D" + H_FILTER + "&H_VER=3D" + H_VER;
	}
	else
	{
		//for AOL-WIN versions. AOL-WIN have problems displaying after =
redirection & don't resize well
		myURL =3D H_URL_BASE + "/frameset.asp" + Topic_URL + "&BrandID=3D" + =
H_BRAND + "&Filter=3D" + H_FILTER + "&H_VER=3D" + H_VER;
	}
    myURL =3D myURL + "&NoMax=3D" + NoMax + "&v1=3D" + GetClientURL() + =
"&v2=3D" + GetClientParams();

    var agent_MSNMajor =3D '';
    var agent_MSNMinor =3D '';
    var agent_isWebTV =3D (agent.indexOf('webtv')>0);
    var agent_isMSNCompanion =3D (agent.indexOf('msn companion') >=3D =
0);
   =20
	if (agent_isMSNCompanion =3D=3D false)
	{
		if (agent.indexOf('msn ')>0)
		{
		    //get past msn and the space
			version =3D version.substr(version.indexOf("msn "));
			agent_MSNMajor =3D =
version.substring(version.indexOf(".")-1,version.indexOf("."));
		=09
			if (agent_MSNMajor >=3D 6)
			{
				agent_isMSN =3D true;
				if (version.indexOf(0,";") > 0)
					agent_MSNMinor =3D version.substring(version.indexOf(".")+1, =
version.indexOf(";"));
				else
					agent_MSNMinor =3D version.substring(version.indexOf(".")+1, =
version.indexOf(")"));
			}
			else
			{
				agent_isMSN =3D false;
			}
		}
	}
=09
	//THIS IS WHEN WE BUILD THE URL THRU THE FILTER PAGE
	myURL =3D FILTER_PAGE_URL + '?service=3D' + SERVICE_CODE + '&msnurl=3D' =
+ escape(myURL);
=09
	if (agent_isMSN && agent_MSNMinor !=3D '0b1')
	{
	=09
		if(screen.width <=3D 800)
			{
				WIDTH =3D 180;
			}
			else
			{
				WIDTH =3D 230;
			}
		window.external.showHelpPane(myURL, WIDTH);
	}=09
	else if (agent_isWebTV || agent_isMSNCompanion)
	{
		//webtv doesn't handle window.open very well, so just change the =
current windows href
		top.location.href=3DmyURL;
	}
	else
	{
		if (bLocTestWindows =3D=3D null)
			windowName =3D '_help';
		else
			windowName =3D '_help'+Math.floor(Math.random()*100);

		//set defaults for Help window size for 3.x browsers
		help_w=3D230;help_h=3D450;help_l=3D640-help_w;help_t=3D0;
	=09
		//bScreen is set by calling page - bScreen means can do =
screen.availWidth stuff
		if(bScreen =3D=3D true)
		{
		    SniffSizing();
		    if (NoMax =3D=3D 0) SizeforHelp();
		    help_w =3D WIDTH;
		    help_h =3D screen.availHeight;
		    help_l =3D screen.availWidth - WIDTH;
		    w_dressing =3D =
"toolbar=3D0,status=3D0,menubar=3D0,width=3D"+help_w+",height=3D"+help_h+=
",left=3D"+help_l+",top=3D"+help_t+",resizable=3D1";
		}
		else
		{
			//3.x browsers
			w_dressing =3D =
"toolbar=3D0,status=3D0,menubar=3D0,width=3D"+help_w+",height=3D"+help_h+=
",,,resizable=3D1";
		}

		if(bScreen =3D=3D true && agent_isNS =3D=3D false && h_win !=3D null =
&& agent_isMac =3D=3D false && agent_Major =3D=3D4)
		{
			if (H_URL_BASE.indexOf(domaincheck) > -1 && !(h_win.closed))
			{
				h_win.name=3D'';
				h_win.close();
			}
			else
			{
				h_win =3D null;
			}
		}
		bResize =3D false;
		h_win=3Dwindow.open(myURL,windowName, w_dressing);
		if(agent_isNS && agent_isMac)
			h_win=3Dwindow.open(myURL,windowName, w_dressing);
	}
}

var bScreen =3D true;
var ap =3D navigator.appName.toLowerCase();
var version =3D navigator.appVersion.toLowerCase();
var agent =3D navigator.userAgent.toLowerCase();
var agent_isMSN =3D (agent.indexOf('msn 6') >=3D 0);
agent_isMac =3D (navigator.userAgent.indexOf("Mac") >=3D 0);
var agent_isNS =3D ap.indexOf('netscape') >=3D 0;
var agent_isAOL =3D (navigator.userAgent.indexOf("AOL") >=3D 0);
var isver4 =3D version.substr(0,1) =3D=3D '4';
var agent_isPocketPC =3D (agent.indexOf("windows ce") >=3D 0);
var agent_Major;
if ((navigator.userAgent.indexOf("MSIE") >=3D 0) && =
(navigator.appVersion.indexOf("MSN") =3D=3D -1))
{
    agent_Major =3D =
parseInt(navigator.appVersion.substr(navigator.appVersion.indexOf("MSIE")=
 + 5,
        navigator.appVersion.indexOf(".")));
}
if (agent_isNS)
{
    agent_Major =3D parseInt(navigator.appVersion.substr(0,2));
}
------=_NextPart_000_0095_01C1C9B5.46D0D800--